Terms of Service

These Terms of Service (“Terms”) govern your use of the website operated by Tripwire Digital Ltd (“we,” “us,” or “our”), a New Zealand-registered company, and any training or coaching you book with us unless a separate signed agreement covers it. By accessing or using our website, or booking training, you agree to be bound by these Terms. If you do not agree, please do not use the website.

You may use this website for lawful purposes only. You agree not to:

• use the website in any way that breaches applicable local, national, or international law or regulation;
• reproduce, duplicate, copy, or resell any part of the website in contravention of these Terms;
• access or attempt to access restricted areas of the website or its underlying systems without authorisation; or
• use the website to transmit unsolicited or unauthorised advertising or promotional material.

We reserve the right to restrict or suspend access to the website at any time, without notice, for any reason.

The content on this website, including articles, case studies, service descriptions, and any other materials, is provided for general informational purposes only. It does not constitute professional, legal, financial, or technical advice. You should not rely on website content as a substitute for professional advice tailored to your specific circumstances.

While we make reasonable efforts to keep the information on this website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information.

All consulting engagements with Tripwire Digital Ltd are governed by a separate Consulting Services Agreement, Statement of Work, and (where applicable) Non-Disclosure Agreement executed between us and the client. These Terms do not govern consulting engagements.

Nothing on this website constitutes an offer to provide services. Any engagement is subject to mutual agreement on scope, fees, and terms, documented in a signed agreement.

Our training and coaching (including AI Kickstart) is educational. We teach tools, techniques and ways of working, and help participants build workflows during sessions. It is general guidance, not legal, financial, privacy or cybersecurity advice for your specific situation.

• Fees, what is included, session dates, and rescheduling or cancellation terms are set out in your booking confirmation or proposal. Prices are in New Zealand dollars and exclude GST unless stated.
• You are responsible for meeting the technical requirements we give you before the first session, including devices, AI accounts and working logins.
• Participants decide how to apply what they learn. Results depend on your people, your data, your tools and how consistently they are used.
• Workflows, prompts and templates built during sessions belong to you. Our course materials, slides and frameworks remain ours; you may use them inside your own business but not resell or republish them.

Whether you use our website, attend our training, or run tools, workflows or automations we have built or shown you, you are responsible for:

• the security of your own accounts, devices and systems, including strong unique passwords, passkeys or multi-factor authentication, keeping software up to date, backups, and controlling who has access;
• checking AI-generated output before you rely on it, send it, publish it or make decisions with it. AI tools can be wrong, out of date, or make things up;
• what you and your people enter into AI tools, including making sure you have the right to use any personal, confidential or third-party information, and that doing so complies with the Privacy Act 2020, your own policies and your contracts;
• complying with the terms of service and acceptable use policies of the AI and software providers you use; and
• using the technology lawfully. You must not use anything we provide or teach for illegal, harmful, deceptive or abusive purposes, including fraud, spam, harassment, infringing others’ rights, or getting around security controls.

Once a tool, workflow or automation has been handed over to you, you are responsible for how it is configured, operated, changed and monitored, unless we have agreed in writing to manage it for you.

Much of what we teach and build runs on third-party platforms such as OpenAI, Microsoft, Google and Anthropic. We do not control those platforms. Their features, pricing, data handling, availability and terms can change at any time, and they may have outages. Your use of them is governed by your agreement with that provider. We are not responsible for any failure, change, data handling or security incident on a third-party platform.

Our consulting services may involve the use of artificial intelligence tools, large language models, and automation platforms as part of the delivery workflow. These tools assist with tasks such as drafting, analysis, code generation, data processing, and workflow automation.

• All AI-assisted outputs are reviewed by qualified professionals before delivery to clients. We operate on a “human-in-the-loop” principle: no AI-generated output is delivered to a client without human review and approval.
• We do not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated output. AI tools can produce errors, and outputs are subject to professional review and validation.
• The specific AI tools used, data handling practices, and security controls for each engagement are documented in the relevant Consulting Services Agreement and its Security and Governance schedule.
• We do not send client personally identifiable information to external AI services unless expressly agreed with the client in writing.

All content on this website, including text, graphics, logos, images, and software, is the property of Tripwire Digital Ltd or its licensors and is protected by New Zealand and international copyright, trade mark, and other intellectual property laws.

You may view, download, and print pages from this website for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright and proprietary notices.

You may not:

• republish, sell, or sublicense material from this website;
• reproduce or duplicate material from this website for a commercial purpose; or
• redistribute content from this website, except for content specifically made available for redistribution (such as social sharing features).

This website may contain links to third-party websites. These links are provided for convenience only and do not signify endorsement of, or responsibility for, the content of those websites. We have no control over the content of linked sites and accept no responsibility for them or for any loss or damage arising from your use of them.

Where our website describes outcomes, results, or case studies, these are illustrative only. Every business and engagement is different. We do not guarantee any specific results, outcomes, performance improvements, or return on investment from our services. Past results do not guarantee future performance.

To the maximum extent permitted by New Zealand law:

• Tripwire Digital Ltd, its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of (or inability to use) this website or its content;
• our total aggregate liability to you for any claim arising out of or in connection with this website is limited to NZ$100;
• our total aggregate liability for any claim arising out of or in connection with training or coaching covered by these Terms is limited to the fees you paid for that training;
• we are not liable for any loss or damage arising from your reliance on information obtained from this website; and
• we are not liable for any loss, damage, data loss, security breach, account suspension, regulatory action or claim arising from how you or your people use AI tools, workflows or automations (including ones we have built, recommended or demonstrated), from your failure to meet the responsibilities above, or from any third-party platform.

If you are in trade and acquiring our services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, and that, to the extent permitted by section 5D of the Fair Trading Act 1986, sections 9, 12A, 13 and 14(1) of that Act do not apply, and that this is fair and reasonable.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under New Zealand law, including your rights as a consumer under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

You agree to indemnify and hold harmless Tripwire Digital Ltd, its directors, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of this website, or your use or misuse of AI tools, workflows or automations, including any breach of a third-party provider’s terms.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these Terms are subject to the non-exclusive jurisdiction of the courts of New Zealand.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

If you have any questions about these Terms, please contact us at: Tripwire Digital Ltd, New Zealand. Email: luke@tripwiredigital.co.nz. You can also reach us through the contact form on our website.